Frequently Asked Questions

Everything you need to know about your Muse experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to start a request and receive a prepaid shipping label.

Which payment methods do you accept?

Muse accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.